Everything We Get Asked

Design sessions are booked ahead — the room and the artist's time are yours alone for 2–3 hours, so we can't fit walk-ins around that. The shop floor itself is walk-in any time we're open, and quick questions about sizing or an existing board never need a booking.

In peak season (October–April) slots fill 3–5 weeks out — we only run four sessions a week on purpose. Over summer you can often get in within a week, which is exactly why we push the pre-season booking discount then.

Free, with 5 or more days' notice — just email or message us and we'll move your slot. Inside 5 days the deposit stays put, since prep time has already gone into your date.

The deposit is forfeited — it was paying for the artist's afternoon, and that afternoon is now gone. We'll always try to reach you first if something looks off, but a genuine no-show isn't refunded.

Yes — the bench area fits two or three comfortably. Just mention it when you book so we know how many chairs to set out.

Say so immediately — that's the entire point of drawing it live instead of emailing a mockup back and forth. The artist redraws or shifts direction on the spot, at no extra charge, for as long as your session runs.

Absolutely, and most people do. One thing to know: you're responsible for having the right to use whatever you bring — a photo you took yourself is fine, someone else's copyrighted illustration or a stock photo you don't own isn't something we can legally put on your board.

No. We won't trace or reproduce another artist's signed work — bring it as inspiration or a starting point, not a template, and we'll draw you something that's actually yours.

The working sketch stays at the bench as a build reference, but we photograph it and send it over once your board ships — worth keeping next to the finished thing.

Never. One board, one drawing — even if a future customer asks for 'the one from your Instagram,' we'll draw them their own instead.

The resin needs to cure fully before we can safely trim the edges, grind the base, and tune it — trying to finish it same-day is how boards delaminate by January. Structure is always: session (2–3h) → curing and finishing (3–5 days) → pickup or ship.

Weight is the main driver, not height — we fit you against a size chart and your actual boots during the session, not from a form you fill in beforehand. See the sizing table on the Session page for a rough starting point.

Camber arcs up between your feet for a springy, locked-in carve. Rocker arcs the opposite way for a loose, forgiving ride. Hybrid blends the two — camber underfoot, rocker at the tips — and is the profile most riders leave with if they only own one board.

4×4 as standard, with 2×4 or Burton's Channel available on request — bring your current bindings to the session and we'll match the pattern exactly so nothing needs re-drilling later.

Two years against manufacturing defects — delamination, edge lift, a core issue that wasn't caused by an impact. It doesn't cover rock strikes, rail damage, or the normal wear any board picks up from actually being ridden.

Roughly every 3–5 days of actual riding — more often early and late season, when the snow is drier and more abrasive on the base. If the base looks grey or feels slow, it needs it sooner.

Yes — hot wax with an iron is the standard method and there are plenty of guides for it. Or drop it at the shop; we'll show you the whole process during pickup so you're not guessing at home.

Keep them sharp everywhere except the contact points if you ride a lot of park — a slight detune there stops unwanted hooking on rails and boxes. File off any rust the moment you see it, before it spreads.

Leave the wax on — don't scrape it off before storing. Loosen your bindings, keep it somewhere dry and out of direct sun, and away from radiators or anything that'll bake the topsheet.

It's sealed under the same clear topcoat as the rest of the board, so it wears the same way — a little duller after years of hard riding, but it won't peel or lift like a vinyl wrap would.

We ship boards across the US in a padded, reinforced board box — it's oversize freight, so it costs more and takes a little longer than a t-shirt. You'll get an exact quote and timeline before you pay anything.

No — it's built to your spec, in a session with you, so once the design is set it's final sale under our store policy, same as any made-to-order goods. We tell you this before you order, not after.

The no-returns policy is about changing your mind, not about us shipping you something faulty. If there's a genuine manufacturing defect, contact us and we'll assess it and repair or rebuild, warranty terms aside.

Yes — 48 hours from pickup or delivery to flag anything wrong, fit issues included, even though the board itself can't be returned for a change of heart after that.

Standard 30-day return on unworn stock merch with tags on. That policy is separate from custom boards, which follow the made-to-order rules above.